5 Star Customer Care Program

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Our Five Star Customer Care Program was created under the guiding principles of our Vision Statement and Core Values.

SUMMARY OF THE FEATURES and BENEFITS OF OUR FIVE STAR CUSTOMER CARE PROGRAM

  1. Clear and consistent communication from your first visit, through construction, the settlement process, move in and beyond.
  2. Established procedures for seamless transition from Sales to Production to Warranty.
  3. Measurement of our performance through multiple feedback and opinion surveys.
  4. Comprehensive checklists and Quality Control Inspections to maintain quality standards throughout the construction process.
  5. Third party home energy rating service (HERS) testing at specific stages of construction to verify energy efficiency compliance.
  6. Construction completion Home Orientation and Introduction by supervisors involving a thorough home walk-through and demonstration of all operating systems in the home
  7. Comprehensive Country Life Homes Home Owners Warranty and Maintenance manual designed for the homeowner to assist in proper operation and maintenance of the home.
  8. Quality Builder Warranty SOS Customer service Program along with Scheduled 90 day and 11 month Home Warranty service.

For additional information on our 5 Star Customer Care Program, please contact our sales team at any of our communities.

QUALITY BUILDER WARRANTY AWARDS AND RECOGNITION

Country Life Homes is proud to be a two-time consecutive winner of Quality Builder Warranty (QBW) Corporation’s Builder of Integrity Award, which recognizes a commitment to excellence in customer service and quality construction.

For homeowners, this award allows you to feel confident in the construction of your home – your greatest asset and often one of the largest investments you’ll ever make.

Your new home from Country Life Homes comes with a 10-Year Premium Protection Plan from QBW, backed by Liberty Mutual. Builders accepted into the QBW Warranty Program are those that have demonstrated superior workmanship, consistently build quality homes, and provide dedicated service to their customers. Country Life Homes also offers the QBW SoS Program to further enhance superior customer service

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